Hotel Operations Leader — Guest Experience & Career Growth

Waterford Group Llc; Boca Raton (FL); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Paid time off

Paid holidays

401(k) plan

Hotel discounts

Shoes for Crews

Job summary

Waterford Hotel Group in Boca Raton, FL seeks an experienced Hotel Operations Manager to oversee Front Office, Housekeeping, and Engineering/Maintenance. You will drive guest satisfaction, manage staff, and optimize financial performance while upholding standards and procedures.

The role requires strong communication, leadership, and customer-service skills, with a background in Marriott-related operations and scheduling. Competitive benefits accompany a robust hotel operations career path.

Qualifications

• High school diploma or GED; Associate’s degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major, a plus
• 4 years experience in guest services, front desk, housekeeping, or related professional area
• Staff management experience
• Scheduling
• Marriott Experience

Responsibilities

• Creating and nurturing a work environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service
• Examining employee and guest satisfaction results and developing game plans to improve areas of need
• Publishing guest satisfaction results and guest letters
• Providing excellent customer service and being approachable for all guests
• Addressing guest concerns proactively
• Ensuring all team members meet hospitality requirements
• Assisting in annual Quality audit with GM
• Maintaining a viable key control program
• Reviewing financial statements and performance data to measure productivity
• Interviewing candidates and assisting in hiring decisions
• Ensuring orientations for new team members are thorough and timely

Skills

P&L management

Customer service

Team leadership

Interpersonal skills

Marketing abilities

Verbal/written communication

Interviewing candidates

Scheduling

Marriott Experience

Education

High school diploma or GED

Associate’s degree in Hotel/Restaurant Management or related field

Business Administration

Job description

Waterford Hotel Group in Boca Raton, FL seeks an experienced Hotel Operations Manager to oversee Front Office, Housekeeping, and Engineering/Maintenance. You will drive guest satisfaction, manage staff, and optimize financial performance while upholding standards and procedures.

The role requires strong communication, leadership, and customer-service skills, with a background in Marriott-related operations and scheduling. Competitive benefits accompany a robust hotel operations career path.