Hotel Operations Manager: Guest Delight & Profitability

Fairfield Inn & Suites Boca Raton; Boca Raton (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Paid Holidays

401(k) Plan

Hotel Discounts

Shoes for Crews

Pet Insurance

On Demand Pay

Job summary

Waterford Hotel Group seeks an experienced Operations Manager to oversee Front Office, Housekeeping, and Engineering/Maintenance at our Boca Raton location. You will lead staff, manage P&L, and strive to improve guest and employee satisfaction while driving financial performance.

You will publish guest satisfaction results, address concerns proactively, interview candidates, and ensure orientations for new team members are thorough. Marriott experience is preferred.

Qualifications

• High school diploma or GED; Associate’s degree in relevant major is a plus.
• 4 years experience (2 years with an Associate’s degree) in guest services, front desk, housekeeping, or related professional area
• Staff management experience, a plus
• You must be able to pass a thorough background check
• Scheduling
• Marriott Experience

Responsibilities

• Oversee all hotel operations including Front Office, Housekeeping, and Maintenance.
• Improve guest and employee satisfaction and financial performance.
• Publish guest satisfaction results and address concerns.
• Lead staff, interview candidates, and assist in hiring.
• Ensure orientations for new team members are thorough and completed in a timely fashion.

Skills

P&L management

Customer service

Verbal and written communication

Interpersonal skills

Team leadership

Marketing abilities

Education

Associate’s degree in Hotel/Restaurant Management or related

High school diploma or GED

Job description

Waterford Hotel Group seeks an experienced Operations Manager to oversee Front Office, Housekeeping, and Engineering/Maintenance at our Boca Raton location. You will lead staff, manage P&L, and strive to improve guest and employee satisfaction while driving financial performance.

You will publish guest satisfaction results, address concerns proactively, interview candidates, and ensure orientations for new team members are thorough. Marriott experience is preferred.