Hotel Operations Supervisor

Extended Stay America, Inc.; Mukilteo (WA); Presencial; USD 28.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly Pay

Medical Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program

Descripción de la vacante

Extended Stay America, Inc. seeks a Team Lead to assist the General Manager in managing hotel operations daily, ensuring peak efficiency and 100% guest satisfaction.

The role involves resolving guest issues, guiding hourly staff, and safeguarding safety and security procedures across the property. You will support revenue initiatives, supervise 8–15 hourly associates, and help train staff on brand standards while maintaining adherence to company policies and procedures.

Formación

• Prior hotel experience is required.
• High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Responsabilidades

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
• Assists the GM in ensuring that associates at the property are driving company initiatives to increase revenue, lower costs and increase guest and associate satisfaction.
• Assists GM in training associates on brand standards and job performance expectations.
• Upholds and enforces company standards and policy compliance at the hotel level.
• Assists the GM in monitoring in-house guest balances and issuance of refund checks.
• Assists with monitoring monthly inventory of supplies and equipment and ensuring purchases stay within budget.
• Serves as first level of contact for guest service issues.
• Instills 100% guest satisfaction objective to hourly associates.

Conocimientos

Hotel operations

English proficiency

Team supervision

PMS system

Educación

HS Diploma/GED

Descripción del empleo

Extended Stay America, Inc. seeks a Team Lead to assist the General Manager in managing hotel operations daily, ensuring peak efficiency and 100% guest satisfaction.

The role involves resolving guest issues, guiding hourly staff, and safeguarding safety and security procedures across the property. You will support revenue initiatives, supervise 8–15 hourly associates, and help train staff on brand standards while maintaining adherence to company policies and procedures.