Hotel Operations Leader: Guest Delight & Growth

Sina18; Sandston (VA); On-site; USD 65,000 - 75,000; Full time

Job summary

Sina18 Sandston, VA is seeking an experienced hotel operations leader to direct all departments, maximize revenue, and deliver exceptional guest experiences. You will oversee daily operations, budgeting, staffing, and brand standards to ensure profitable, high-quality service.

The role emphasizes hands-on leadership, strong vendor and guest relations, and continuous improvement of guest satisfaction while maintaining compliance with policies and safety standards.

Qualifications

• Hotel Management, General Business or Marketing degree preferred.
• Two to three years management experience preferred.
• Or equivalent combination of education and experience.

Responsibilities

• Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals
• Perform quality assurance (QA) requirements for property and ensure property supervisors perform QA for their areas of responsibility
• Know and satisfy the needs of the property owners, the Management Company, associates, and guests bearing in mind these needs are subject to change
• Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments Ensures all departments are profitable and maintain strong working relationships
• Along with the sales team, creates local and national marketing plans and pricing strategies and knows market segments Responds quickly to changing market conditions and revises strategies accordingly
• Actively participates in sales discussions, meetings and plans Knows key account executives and business base Knows monthly production levels for each sales person on the staff
• Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed
• Maintains and improves property standards and service to ensure guest satisfaction and the right public image
• Ensures that the property and its inventories are always in the best of conditions
• Develops annual budget and capital expenditure plans
• Achieves budgeted revenue and profit goals, balancing cost with guest satisfaction Complies with all corporate accounting procedures
• Prepares and submits on a timely basis operational results/reports to corporate office and/or property owners
• Ensures the implementation of and adherence to all policies and procedures
• Walks and inspects property several times daily, and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction
• Ensures property hiring and all associate practices comply with company and legal requirements and strives for a culturally diverse work place
• Selects, trains, and directs department supervisors and other associates as necessary keeping them well versed in all policies and procedures
• Delegates various tasks to the AGM and/or department supervisors to ensure the smooth operation of the property
• Monitors performance, develops and guides associates in career paths
• Conducts performance evaluations for all employees, including department heads and supervisors
• Responsible for maintaining proper and confidential associate files, ie, personnel files, medical files, investigative files, etc
• Promotes teamwork and high morale with associates
• Aggressively reduces the number of accidents, and minimizes worker's compensation and unemployment claims and resulting costs
• Assists in the development and implementation of Sales and Marketing Program and Quarterly Sales Strategy Reports
• Continually solicits new and repeat business for the hotel
• Accompanies the Sales Manager on sales calls
• Becomes involved in community and/or government affairs
• Possesses and utilizes excellent time management skills
• Remains highly visible and readily available for guests at all times
• Takes initiative to offer assistance or answer questions throughout the hotel
• Ensures that a viable key control program is in place
• Ensures SINA Hospitality Management-approved web-based system of work order accountability is used fully and appropriately
• Thoroughly understands and implements the Brand service culture
• Performs all shift checklist responsibilities
• Supports team members to ensure the team's entire workload is completed daily
• Provides a professional image at all times through appearance and dress
• May be asked to operate a motor vehicle in the course of running errands for the hotel
• Performs other duties as required

Skills

Customer service

Leadership

Budgeting

Sales & marketing

Operations management

Communication skills

Education

Hotel/General Business/Marketing degree

Tools

M3 software

Job description

Sina18 Sandston, VA is seeking an experienced hotel operations leader to direct all departments, maximize revenue, and deliver exceptional guest experiences. You will oversee daily operations, budgeting, staffing, and brand standards to ensure profitable, high-quality service.

The role emphasizes hands-on leadership, strong vendor and guest relations, and continuous improvement of guest satisfaction while maintaining compliance with policies and safety standards.