Rooms Operations Leader: Elevate Guest Experience & Growth

Sage Hospitality Group; Alexandria (VA); On-site; USD 65,000 - 70,000; Full time

Job summary

Sage Hospitality Group in Alexandria, VA seeks a seasoned hotel operations leader to plan and manage the room and related areas, drive guest satisfaction, and meet financial goals. This role may sit on the Hotel Executive Committee and requires long-term planning and daily oversight.

You will oversee budgeting, staffing, service standards, and compliance, mentoring staff, implementing company programs, resolving complaints, and ensuring safe, efficient operations.

Qualifications

• Requires a four-year college degree or equivalent education/experience.
• Experience of four to five years in a related position with this company or another organization.
• Ability to manage people and solve complex problems.
• Strong communication, negotiation and leadership skills.

Responsibilities

• Plan and manage the room and related areas operations of the hotel to achieve guest satisfaction and quality service while meeting financial goals.
• Recommends the area budget and manages expenses within approved constraints.
• Mentor and develop associates, hire, train and coach staff, conduct performance reviews and resolve issues.
• Implement company programs and ensure compliance with laws, policies and procedures.
• Resolve guest complaints to maintain high satisfaction and quality.

Skills

People management

Budgeting

Strategic planning

Customer service

Leadership

Education

Bachelor's degree

Job description

Sage Hospitality Group in Alexandria, VA seeks a seasoned hotel operations leader to plan and manage the room and related areas, drive guest satisfaction, and meet financial goals. This role may sit on the Hotel Executive Committee and requires long-term planning and daily oversight.

You will oversee budgeting, staffing, service standards, and compliance, mentoring staff, implementing company programs, resolving complaints, and ensuring safe, efficient operations.