Hotel Operations Leader - Elevating Guest Experience & Profit

Crestline Hotels & Resorts; Keystone (CO); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health and Welfare plans

401k with Company Match

Travel Discounts

Educational Assistance

Job summary

Crestline Hotels & Resorts is seeking an Operations Manager to lead hotel operations, drive profitability, and ensure exceptional guest experiences. You will plan, implement, and control departmental strategies while building a capable, motivated operations staff.

You will mentor supervisors, manage budgets and payroll, and maintain knowledge of all hotel services and features to ensure service excellence across all shifts.

Qualifications

• Experience leading hotel operations or service teams.
• Strong interpersonal and guest-relations skills.
• Ability to analyze operations data and drive improvements.

Responsibilities

• Develop and execute strategies to exceed guest satisfaction and revenue targets.
• Collaborate with departments to ensure flawless hotel operations.
• Coach and mentor staff; manage staffing, training and performance.

Skills

Customer service

Leadership

Communication

Problem-solving

Education

GED or High School Diploma

Bachelor's Degree preferred

Tools

Microsoft Office

Hotel information systems

Job description

Crestline Hotels & Resorts is seeking an Operations Manager to lead hotel operations, drive profitability, and ensure exceptional guest experiences. You will plan, implement, and control departmental strategies while building a capable, motivated operations staff.

You will mentor supervisors, manage budgets and payroll, and maintain knowledge of all hotel services and features to ensure service excellence across all shifts.