Hotel Operations Leader: Elevate Guest Experience

Crestline Hotels & Resorts; Kansas City (KS); On-site; USD 65,000 - 90,000; Full time

Job summary

Crestline Hotels & Resorts seeks an Operations Manager to lead and optimize hotel operations, ensuring superior guest experiences and profitability. You will plan, implement, and control departmental strategies while coaching a motivated operations team to deliver exceptional service.

The role emphasizes leadership, budget oversight, and continuous improvement across all guest-contact areas to maintain Crestline standards and drive revenue growth.

Qualifications

• High School Diploma or GED; 5 years’ work equivalent; bachelor’s degree preferred.
• Computer skills required; familiarity with Microsoft Office; hotel information systems experience.

Responsibilities

• Create and execute strategies to drive guest satisfaction and revenues.
• Collaborate with operations team and other departments to exceed guest expectations.
• Anticipate guests’ and employees’ needs and respond promptly.
• Promote positive guest relations from arrival to departure.
• Monitor budgets and payroll; ensure expenditures are authorized and budgeted.
• Lead, train, coach and motivate operations staff and supervisors daily.
• Ensure guest complaints are investigated and resolved.
• Prepare weekly, monthly, quarterly, and yearly departmental forecasts.

Skills

Microsoft Office

Hotel information systems

Education

GED or High School Diploma

Bachelor’s Degree preferred

Job description

Crestline Hotels & Resorts seeks an Operations Manager to lead and optimize hotel operations, ensuring superior guest experiences and profitability. You will plan, implement, and control departmental strategies while coaching a motivated operations team to deliver exceptional service.

The role emphasizes leadership, budget oversight, and continuous improvement across all guest-contact areas to maintain Crestline standards and drive revenue growth.