Hotel Operations Leader - Front Office & Guest Experience

SHIV OF CONWAY H2 LLC; Conway (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Bonuses based on performance

Paid time off and holidays

Health coverage reimbursement

Bonus program available

Employee discounts on hotel stays

Career advancement opportunities

Job summary

SHIV OF CONWAY H2 LLC in Conway, SC seeks an Assistant General Manager/Front Office Manager to support the General Manager in all hotel operations. This is an on-site role with no remote work, requiring strong leadership across departments, guest satisfaction focus, and financial awareness.

You will supervise department heads, assist in staffing and training, manage budgets, and drive revenue while ensuring compliance with safety standards and company policies.

Qualifications

• Bachelor’s degree in hospitality management or related field (or equivalent experience).
• Strong leadership and team-management skills with focus on staff development.
• Excellent communication and interpersonal skills for guests and staff.
• Proficiency in hotel management software and financial reporting systems.

Responsibilities

• Assist the General Manager in overseeing all hotel operations across front office, housekeeping, maintenance, F&B and sales.
• Ensure all departments operate efficiently following standards and procedures.
• Monitor daily operations to maintain service quality and guest satisfaction.
• Act as General Manager in GM's absence and resolve issues.
• Supervise department heads and staff, providing leadership and support.
• Assist in recruiting, hiring, training, and evaluating staff.
• Lead regular meetings with department heads to review performance and improvements.
• Foster a positive work environment and teamwork.
• Oversee guest services from check-in to check-out and address guest concerns.
• Monitor guest feedback to drive service improvements.
• Assist in budgeting and cost control to meet financial goals.
• Review daily revenue and monthly financial statements for performance insights.
• Collaborate on strategies to increase revenue and optimize costs.
• Ensure compliance with regulations including health and safety standards.
• Inspect guest rooms and public spaces for cleanliness and safety.
• Develop and enforce SOPs; support strategic hotel initiatives.
• Work with GM on sales/marketing to boost occupancy and reputation.
• Engage with guests, vendors, and the local community.

Skills

Leadership

Team management

Communication

Problem solving

Guest service

Education

Bachelor’s degree in hospitality management

Tools

Hotel management software

Financial reporting systems

Job description

SHIV OF CONWAY H2 LLC in Conway, SC seeks an Assistant General Manager/Front Office Manager to support the General Manager in all hotel operations. This is an on-site role with no remote work, requiring strong leadership across departments, guest satisfaction focus, and financial awareness.

You will supervise department heads, assist in staffing and training, manage budgets, and drive revenue while ensuring compliance with safety standards and company policies.