Hotel Operations Lead — Front Desk & Guest Experience

Crown Hotel & Travel Management Llc; Hartsville (SC); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Enhanced PTO

Paid Training

Company Culture

Job summary

Crown Hotel & Travel Management, LLC. in Hartsville, SC is seeking an Assistant General Manager for a full-time role.

The position oversees front desk operations, staff training, scheduling and guest relations, ensuring brand standards and efficient daily hotel performance. Salary is listed at $42,000 annually with benefits including health insurance, enhanced PTO, paid training and a strong company culture.

Qualifications

• Previous front office supervisory or management experience in a hotel.
• Minimum 1 year of customer service experience.
• Branded hotel experience required.
• Must read and interpret safety and operating instructions.
• Excellent communication and interpersonal skills.

Responsibilities

• Hires, trains and supervises hotel team, especially front desk, conducts evaluations and counsels associates.
• Maintains hotel standards set forth by brand and management company.
• Operates hotel in General Manager's absence.
• Oversees scheduling, billing and accounts receivable responsibilities.
• Plans and coordinates daily activities to meet guest service standards.
• Monitors payroll budget to align labor costs with forecast.
• Handles guest complaints and resolves issues effectively.
• Input and retrieve data for front office reports and maintain records.
• Conducts front office staff meetings and coordinates with department heads.
• Enforces policies, procedures and safety regulations for Front Office.

Skills

Front office supervision

Customer service

Branded hotel experience

Microsoft Word

Excel

Communication skills

Organizational skills

Education

High school diploma or equivalent

Tools

OPERA experience

IHG experience

Job description

Crown Hotel & Travel Management, LLC. in Hartsville, SC is seeking an Assistant General Manager for a full-time role.

The position oversees front desk operations, staff training, scheduling and guest relations, ensuring brand standards and efficient daily hotel performance. Salary is listed at $42,000 annually with benefits including health insurance, enhanced PTO, paid training and a strong company culture.