Hotel General Manager - Profit & Guest Experience Leader

Shaner Group; Hummelstown (Dauphin County); On-site; USD 90,000 - 130,000; Full time

Job summary

Shaner Group is seeking a General Manager to oversee hotel operations and ensure adherence to corporate policies and franchise standards. You will lead the sales team, recruit and motivate the hotel staff, and act as a hands-on operator with a strong community presence.

The ideal candidate has proven leadership in hospitality, with a track record of achieving guest satisfaction and profitability, and experience in sales and marketing collaboration to drive property growth.

Qualifications

• Minimum of five years of progressive leadership experience in the hospitality industry.
• Ability to satisfactorily communicate with guests, management and co-workers to their understanding.
• High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred.
• Bilingual English/Spanish a plus.
• Knowledge of budget preparation and cost controls.
• Working knowledge of all hotel departments.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to apply good judgment to carry out instructions.
• Knowledgeable of the property management system.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Focus on achievement of hotel financial goals / budget targets.
• Ensure payroll and purchasing controls are in place to maintain and exceed profit goals.
• Develop accurate and aggressive long and short-range financial objectives consistent with property objectives.
• Ensure that all Shaner and franchise operating standards are followed.
• Be accessible to guests and employees.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Handle guest complaints ensuring guest satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Lead all aspects of employee performance to ensure productivity and a quality work environment.
• Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments.
• Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.
• Other duties as assigned

Skills

Leadership

Budgeting

Guest service

Communication

Bilingual English/Spanish

Education

High school diploma

Hospitality management degree/CHA

Tools

Property Management System (PMS)

Job description

Shaner Group is seeking a General Manager to oversee hotel operations and ensure adherence to corporate policies and franchise standards. You will lead the sales team, recruit and motivate the hotel staff, and act as a hands-on operator with a strong community presence.

The ideal candidate has proven leadership in hospitality, with a track record of achieving guest satisfaction and profitability, and experience in sales and marketing collaboration to drive property growth.