Assistant General Manager - Hotel Front Office Leader

Hampton Inn Hartsville; College Heights (SC); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

PTO

Paid Training

Company Culture

Job summary

Crown Hotel & Travel Management, LLC is seeking an Assistant General Manager for the Hartsville, SC location. The role oversees front desk operations, staff supervision and daily hotel performance to meet brand standards.

The candidate should have hotel supervisory experience, strong customer service skills and familiarity with hotel financial processes. This is a full-time position offering comprehensive benefits and growth opportunities.

Qualifications

• IHG and/or OPERA experience is highly recommended.
• Previous front office supervisory and/or management experience in a hotel setting is highly recommended.
• 1 year of customer service required.

Responsibilities

• Hires, trains and supervises hotel team, with particular attention to the front desk agents, conducts performance evaluations and coaches and counsels associates.
• Maintains all hotel standards set forth by the brand and the management company.
• Successfully operates the hotel in the General Managers absence.
• Assists with scheduling, billing and some accounts receivable responsibilities.
• Plans, organizes, assigns and coordinates the daily activities and any special projects for the staff to ensure compliance with the Hotel’s guest service standards.
• Regularly monitors the payroll budget to ensure labor costs are aligned with the forecast.

Skills

Customer service

Leadership

Communication

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Job description

Crown Hotel & Travel Management, LLC is seeking an Assistant General Manager for the Hartsville, SC location. The role oversees front desk operations, staff supervision and daily hotel performance to meet brand standards.

The candidate should have hotel supervisory experience, strong customer service skills and familiarity with hotel financial processes. This is a full-time position offering comprehensive benefits and growth opportunities.