Hotel Operations Leader: Elevate Guest Experience & Revenue

Quorum Hospitality; Pismo Beach (CA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health benefits

Holidays & Paid Time Off

401(k) Retirement Plan

Education Program

Hotel Travel Discounts

Daily Pay

Job summary

Inn at the Pier, Curio Collection by Hilton in Pismo Beach, CA, seeks a Hotel Manager to lead daily operations, drive guest satisfaction, and maximize profitability in partnership with the General Manager. You will supervise Guest Services, F&B, Engineering, and Housekeeping, mentor leaders, and ensure financial accuracy through payroll, AR/AP, and month-end closes.

This hands-on role requires at least 3+ years in hotel operations, prior supervisory experience, and a strong command of Windows.

Qualifications

• 3+ years progressive experience in hotel operations.
• Supervisory experience required.
• High school diploma or equivalent; a 2 to 4-year college degree is preferred.
• Must be proficient with Windows operating systems.

Responsibilities

• Supervise and support the Guest Services, Food & Beverage, Engineering, and Housekeeping departments in the absence of the General Manager.
• Assist the General Manager in revenue generation initiatives and participate in sales efforts including client meetings and sales calls.
• Participate in the development of managerial and hourly employees through approved training programs and regular one‑on‑one meetings.
• Lead recruitment, hiring, training, and scheduling for departments based on hotel business levels.
• Oversee financial responsibilities such as accounts receivable/payable, payroll, and month‑end processes.
• Maintain compliance with SOPs, preventative maintenance programs, and deep cleaning schedules through regular inspections.
• Uphold service standards by ensuring staff interactions with guests and each other are always friendly, attentive, and professional.
• Support operations during peak times and conduct regular walks through public areas to ensure cleanliness and guest engagement.
• Ensure all required property meetings and MOD shifts are completed as scheduled.
• Assist with the creation of financial reports and meet all reporting deadlines.
• Promote open communication and professional working relationships across all departments.
• Other duties as assigned.

Skills

Hotel operations

Supervisory experience

Windows proficiency

Guest service focus

Education

High School Diploma

Job description

Inn at the Pier, Curio Collection by Hilton in Pismo Beach, CA, seeks a Hotel Manager to lead daily operations, drive guest satisfaction, and maximize profitability in partnership with the General Manager. You will supervise Guest Services, F&B, Engineering, and Housekeeping, mentor leaders, and ensure financial accuracy through payroll, AR/AP, and month-end closes.

This hands-on role requires at least 3+ years in hotel operations, prior supervisory experience, and a strong command of Windows.