Hotel Manager: Lead Guest Experience & Operations

Fireside-Inn; Cambria (CA); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Vacation Leave

Job summary

Fireside Inn in Cambria, CA is seeking a seasoned Hotel Manager to lead operations and ensure an exceptional guest experience. You will oversee Rooms, Front Desk, Engineering, and Housekeeping, while maintaining service standards and budget targets.

The role requires strong leadership, hiring and training, forecasting, and cost control, with at least four years in a hotel management position. Salary ranges from $85,000 to $105,000 per year, plus benefits.

Qualifications

• Experience in hiring, training, supervision, forecasting, budget preparation, and cost control in expense management and labor.
• 4 years: At least four years as Hotel Manager or Assistant General Manager.

Responsibilities

• Maintains excellent service scores for all survey systems and ensures staff is delivering great service at all times.
• Upholds and supports cleanliness standards determined by Pacifica Hotels.
• Monitors and tracks guest feedback and reviews; provides leadership to departments to implement corrective actions.
• Responds to guest concerns promptly and ensures issues are resolved.
• Provides leadership across Rooms, Front Desk, and Engineering; attends department meetings.
• Plans, organizes, and leads the bi-monthly rooms meeting and department walks.
• Drives service quality and safety, ensuring guest satisfaction and operational efficiency.

Job description

Fireside Inn in Cambria, CA is seeking a seasoned Hotel Manager to lead operations and ensure an exceptional guest experience. You will oversee Rooms, Front Desk, Engineering, and Housekeeping, while maintaining service standards and budget targets.

The role requires strong leadership, hiring and training, forecasting, and cost control, with at least four years in a hotel management position. Salary ranges from $85,000 to $105,000 per year, plus benefits.