Assistant Restaurant Manager — Lead Ops & Guest Experience

hiscorp; Harbor Springs (MI); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company Paid Life and Short-Term Dis/

Paid Time Off

Flexible Holiday Schedule

Employee Discounts

401K with Company Match

Job summary

The Pier Harbor Springs in Harbor Springs, MI is seeking an Assistant Restaurant Manager to support the General Manager in daily operations. You will help deliver an exceptional guest experience while upholding our culinary, service, and sanitation standards.

Responsibilities include hiring and training staff, scheduling, conducting evaluations, enforcing safety rules, managing costs, handling customer issues, and coordinating with sales and marketing to drive promotions.

Qualifications

• High school diploma or equivalent required.
• Previous restaurant supervisory experience required; management experience preferred.
• Strong supervisory and leadership skills; excellent interpersonal skills.

Responsibilities

• Assist in hiring and training restaurant staff.
• Organize and oversee the staff schedules.
• Conduct, or assist in conducting, performance evaluations that are timely and constructive.
• Assist in the discipline and termination of employees in accordance with restaurant policy.
• Oversee food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
• Ensure customer satisfaction with all aspects of the restaurant and dining experience.
• Handle customer complaints, resolving issues in a diplomatic and courteous manner.
• Ensure compliance with alcoholic beverage regulations.
• Assist in maintaining proper food and beverage costs.
• Conduct daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
• Periodically evaluate restaurant equipment for repairs and maintenance needs and schedule service.
• Attend meetings to help develop appetizing menus and build our regional market share.
• Create and implement strategies to boost sales, including promotions, events, and partnerships.
• Work directly with the Sales and Marketing team to drive and execute marketing plans
• Maintain sales records and track cash receipts.
• Prepare and submit operations reports and other documentation as requested.
• Perform opening and closing duties as scheduled.
• Perform other duties as assigned.

Skills

Supervisory leadership

Interpersonal skills

Time management

Food safety familiarity

Microsoft Office proficiency

Education

High school diploma or equivalent

Restaurant supervisory experience

Management experience preferred

Tools

Microsoft Office (Excel/Outlook)

Job description

The Pier Harbor Springs in Harbor Springs, MI is seeking an Assistant Restaurant Manager to support the General Manager in daily operations. You will help deliver an exceptional guest experience while upholding our culinary, service, and sanitation standards.

Responsibilities include hiring and training staff, scheduling, conducting evaluations, enforcing safety rules, managing costs, handling customer issues, and coordinating with sales and marketing to drive promotions.