Hotel Operations Leader: Elevate Guest Delight & Growth

HHM Hotels; Groton (CT); On-site; USD 110,000 - 150,000; Full time

Job summary

HHM Hotels in Groton, CT seeks a Director of Operations to oversee all hotel departments and drive service excellence, safety, and brand integrity. In this role you will supervise and coach staff, align operations with budgets and forecasts, and ensure consistent, high‑level guest experiences.

You will work with the GM, coordinate payroll and accounting with corporate, monitor guest satisfaction metrics, and collaborate with sales to increase occupancy and revenue while maintaining compliance

Qualifications

• Associate or Bachelor's degree preferred.
• Experience supervising hotel departments.
• Strong knowledge of hotel operations.

Responsibilities

• Supervise and train associates to meet brand and HHM standards.
• Oversee hotel departments to deliver optimal guest service.
• Assist the GM with forecasts, reports and budgeting to maximize revenue and control costs.
• Monitor guest satisfaction and brand standards; drive improvements.
• Address customer complaints and resolve issues promptly.
• Oversee accounts payable/receivable, petty cash and tax functions.
• Coordinate with Sales to improve occupancy and revenue.
• Maintain front office systems and equipment.
• Participate in safety programs and adhere to OSHA standards.
• Perform additional duties as assigned by management.

Skills

Staff coaching

Guest service excellence

Budgeting & forecasting

Education

Associate or Bachelor's degree preferred

Job description

HHM Hotels in Groton, CT seeks a Director of Operations to oversee all hotel departments and drive service excellence, safety, and brand integrity. In this role you will supervise and coach staff, align operations with budgets and forecasts, and ensure consistent, high‑level guest experiences.

You will work with the GM, coordinate payroll and accounting with corporate, monitor guest satisfaction metrics, and collaborate with sales to increase occupancy and revenue while maintaining compliance