Hotel General Manager: Lead Ops, Guest Experience, Profit

HHM Hospitality; Southington (CT); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401k match

Life insurance

Travel discounts

Transit benefits

Bonuses & incentives

Wellness program

Professional development

Technology reimbursements

Job summary

HHM Hotels in Southington, CT seeks a General Manager to lead hotel operations, drive guest satisfaction, and maximize profitability. The GM will oversee front office, housekeeping, and maintenance while directing revenue strategies and cost control.

Ideal candidates hold a degree in business or hospitality and have prior hotel management experience, with a proven track record of mentorship and operational excellence. This role requires on-site leadership and occasional travel.

Qualifications

• Bachelor’s or associate degree in business, hospitality or related field.
• Experience in hotel management required.
• Strong leadership and communication skills.

Responsibilities

• Oversee hotel operations to maximize profitability and guest satisfaction.
• Lead front desk, housekeeping, and maintenance to ensure smooth daily operations.
• Monitor financial performance and implement corrective actions as needed.
• Develop and execute strategies to meet budget and improve service standards.

Skills

Leadership

Guest experience

Operations management

Financial management

Education

Degree in Business or Hospitality

Job description

HHM Hotels in Southington, CT seeks a General Manager to lead hotel operations, drive guest satisfaction, and maximize profitability. The GM will oversee front office, housekeeping, and maintenance while directing revenue strategies and cost control.

Ideal candidates hold a degree in business or hospitality and have prior hotel management experience, with a proven track record of mentorship and operational excellence. This role requires on-site leadership and occasional travel.