Hotel Operations Leader: Guest Experience & Revenue Growth

Mystic Marriott Hotel & Spa; Groton (CT); On-site; USD 80,000 - 110,000; Full time

Job summary

Mystic Marriott Hotel & Spa seeks an experienced Hotel Manager to supervise hotel departments and oversee daily operations on site in Groton, CT. You will work with the General Manager to drive revenue, control costs, and maintain brand standards. The role emphasizes guest satisfaction, safety, and payroll oversight.

Ideal candidates have a background in hotel operations and possess strong leadership and budgeting skills, with a focus on delivering exceptional service across all departments.

Qualifications

• Associate or Bachelor’s degree preferred.
• Intermediate knowledge of overall hotel operations.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
• Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses.
• Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Oversee the property accounting functions including accounts payable/receivable, house bank audits, petty cash, and tax.
• Coordinate with the corporate accounting department to oversee payroll functions.
• Oversee and ensure internal audit standards are met.
• Interact with sales staff to discuss and implement sales strategies to improve occupancy and revenues.
• Monitor and maintain front office systems and equipment for optimum performance.
• Serve on the hotel’s safety committee.
• Create specific action plans to remedy guest service deficiencies.
• Practice safe work habits and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Skills

People management

Hotel operations

Staff training

Education

Associate's degree

Bachelor's degree preferred

Job description

Mystic Marriott Hotel & Spa seeks an experienced Hotel Manager to supervise hotel departments and oversee daily operations on site in Groton, CT. You will work with the General Manager to drive revenue, control costs, and maintain brand standards. The role emphasizes guest satisfaction, safety, and payroll oversight.

Ideal candidates have a background in hotel operations and possess strong leadership and budgeting skills, with a focus on delivering exceptional service across all departments.