Hotel Assistant General Manager – Guest Experience

Crown Hotel & Travel Management Llc; Smithfield (NC); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

Health Insurance (Medical, Dental and

Enhanced PTO Plan

Paid Training

Fantastic Company Culture

Job summary

Crown Hotel & Travel Management LLC in Smithfield, NC, is seeking a General Manager for the Tru by Hilton Smithfield I-95 location. Salary range is $43,000 to $45,000 annually.

Full-time with benefits including health insurance, enhanced PTO, paid training, and a strong company culture. The role requires supervising front desk staff, maintaining brand standards, scheduling, payroll oversight, and customer service excellence.

Qualifications

• Hilton and/or PEP experience is highly recommended.
• Previous front office supervisory and/or management experience in a hotel setting is highly recommended.
• 1 year of customer service required.
• Branded hotel experience required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to use a moderately complex computer system.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have knowledge of policies and procedures as they relate to safety and security of guest and Hotel property.
• Ability to deal with employees and customers with patience, tact and diplomacy to resolve conflicts.
• Excellent organizational skills.
• Ability to read, listen and communicate effectively in English.
• Able to write reports, correspondences, memos and employee performance evaluations.
• Ability to calculate figures and amounts using basic math skills.
• Ability to solve practical problems with limited standardization.
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form.
• Knowledge of Microsoft Word and Excel.

Responsibilities

• Hires, trains and supervises hotel team, focusing on front desk agents.
• Maintains hotel standards as set by brand and management company.
• Operates the hotel in the General Manager's absence.
• Assists with scheduling, billing and some AR responsibilities.
• Plans and coordinates daily activities to meet guest service standards.
• Monitors payroll to align labor costs with forecast.
• Field guest complaints and develop effective solutions.
• Oversees front office reports and staff meetings.
• Ensures safety regulations and hotel policies are followed.
• Communicates with other department heads for smooth operation.

Skills

Front desk supervisory

Customer service

Branded hotel experience

English communication

Microsoft Word/Excel

Job description

Crown Hotel & Travel Management LLC in Smithfield, NC, is seeking a General Manager for the Tru by Hilton Smithfield I-95 location. Salary range is $43,000 to $45,000 annually.

Full-time with benefits including health insurance, enhanced PTO, paid training, and a strong company culture. The role requires supervising front desk staff, maintaining brand standards, scheduling, payroll oversight, and customer service excellence.