Hotel General Manager — Lead Operations & Guest Experience

TownePlace Suites Goldsboro; Goldsboro (NC); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Quarterly bonus program

Insurance

Paid time off (PTO and holidays)

401k with Employer Match

DailyPay option

Hotel discounts

Job summary

TownePlace Suites Goldsboro is seeking a General Manager to provide leadership for Front Office, Housekeeping, Maintenance, and Food & Beverage, delivering guest experiences and achieving financial goals.

The role requires 3+ years in hotel management with budget responsibility and 5+ years supervising large teams, with a preference for Hilton/Marriott experience. On-site position with travel as needed.

Qualifications

• 3+ years of hotel management experience including budget responsibility.
• 5+ years of experience supervising 15+ associates.
• Hilton or Marriott experience preferred.
• Strong leadership, communication, financial analysis, and organizational skills.

Responsibilities

• Lead day-to-day hotel operations and ensure exceptional guest service.
• Recruit, hire, train, coach, and develop hotel associates.
• Maintain staffing levels and promote a positive, accountable workplace culture.
• Develop and execute financial objectives while managing budgets, expenses, payroll, and controls.
• Monitor performance and identify opportunities to improve revenue and profitability.
• Ensure compliance with policies, brand standards, regulations and safety requirements.
• Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
• Oversee scheduling, payroll, inventory, and purchasing.

Skills

Leadership

Communication

Financial analysis

Organizational skills

Education

Bachelor's degree preferred

High school diploma or equivalent required

Tools

Microsoft Office (Excel/Word/Outlook)

Job description

TownePlace Suites Goldsboro is seeking a General Manager to provide leadership for Front Office, Housekeeping, Maintenance, and Food & Beverage, delivering guest experiences and achieving financial goals.

The role requires 3+ years in hotel management with budget responsibility and 5+ years supervising large teams, with a preference for Hilton/Marriott experience. On-site position with travel as needed.