Hotel Operations Leader — Assistant General Manager

Ascent Hospitality; Hammond (IN); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Competitive Salary

Comprehensive Benefits Package

401(k) with Employer Match

Paid Time Off & Holiday Pay

Insurance Plan Options

Hotel Team Member Discounts

Employee Recognition & Appreciation

Career Growth & Advancement

Supportive Corporate Leadership Team

Opportunity to Grow as a Hospitality L

Job summary

Ascent Hospitality is seeking an experienced Assistant General Manager for the Hampton Inn & Suites in Hammond, IN. You will support daily hotel operations, lead departments, and develop a high-performing team to deliver exceptional guest service and financial results.

This hands-on leadership role requires a proactive leader who can manage staff, analyze performance, and coordinate across departments to uphold Hilton standards and drive guest satisfaction.

Qualifications

• Previous hotel leadership experience.
• Broad understanding of hotel operations and guest service.
• Hilton brand experience preferred.
• Hands-on, organized, accountable, and results-oriented.

Responsibilities

• Support the General Manager in overseeing daily hotel operations.
• Help department leaders meet service, staffing, and performance goals.
• Coach, develop, and support team members and supervisors.
• Assist with guest concerns and promote a consistent commitment to service.
• Monitor labor, expenses, guest feedback, and operational results.
• Help review reports, budgets, forecasts, and department performance.
• Coordinate across departments to address operational needs and improve efficiency.
• Support recruiting, onboarding, training, and team engagement.
• Ensure compliance with Hilton brand standards, company policies, and safety procedures.
• Act for the General Manager when assigned and communicate key updates to hotel leadership.
• Identify opportunities to improve guest satisfaction, team performance, and profitability.

Skills

Leadership

Communication

Problem solving

Team motivation

Time management

Education

Hospitality or Business education

Job description

Ascent Hospitality is seeking an experienced Assistant General Manager for the Hampton Inn & Suites in Hammond, IN. You will support daily hotel operations, lead departments, and develop a high-performing team to deliver exceptional guest service and financial results.

This hands-on leadership role requires a proactive leader who can manage staff, analyze performance, and coordinate across departments to uphold Hilton standards and drive guest satisfaction.