Hotel Operations & Guest Experience Manager

Winners Hotel & Casino, Inc.; Winnemucca (NV); On-site; USD 50,000 - 65,000; Full time

Job summary

Winners Hotel & Casino, Inc. is seeking a Hotel Operations Leader to oversee lodging facility operations and protect the property’s reputation among travelers.

This role includes hiring and training staff, budgeting for housekeeping, appliances, and furniture, and engaging with guests to resolve room issues. You will greet guests, inspect areas for cleanliness, ensure service standards, manage financials, and coordinate front/back-office activities to keep operations running smoothly and guests

Qualifications

• Associates degree in hotel management or related field.
• Hotel Management certificate or related experience.
• Experience hiring, training and supervising staff.
• Ability to manage multiple budgets.
• Strong customer service and interpersonal skills.
• Knowledge of hotel operating procedures.

Responsibilities

• Greet and register guests.
• Inspect the grounds, public areas and guest rooms for appearance and cleanliness.
• Ensure company standards for housekeeping, decor and guest services are met.
• Answer guest questions about hotel services and policies.
• Keep track of the hotel’s financials.
• Interview, hire, train and terminate staff.
• Monitor staff performance, ensuring the hotel is running well and guests are happy.
• Coordinate front-office and back-office activities and resolve any problems.
• Set budgets and room rates.
• Other duties as assigned.

Skills

Staff management

Budget management

Guest relations

Problem solving

Interpersonal skills

Communication skills

Education

Associates degree

Hotel Management certificate

Job description

Winners Hotel & Casino, Inc. is seeking a Hotel Operations Leader to oversee lodging facility operations and protect the property’s reputation among travelers.

This role includes hiring and training staff, budgeting for housekeeping, appliances, and furniture, and engaging with guests to resolve room issues. You will greet guests, inspect areas for cleanliness, ensure service standards, manage financials, and coordinate front/back-office activities to keep operations running smoothly and guests