Operations Manager

Dimensionhospitality; Baltimore, Northern (MD, KY); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Dimension Hospitality is seeking a Hotel Operations Manager to oversee daily hotel operations, ensure exceptional guest experiences, and drive operational excellence. You will collaborate with department leaders across front office, housekeeping, F&B, maintenance, and guest services while fostering teamwork and accountability.

You will coach department leaders, monitor guest satisfaction, manage staffing and budgets, and ensure compliance with brand standards and safety regulations to deliver

Qualifications

• Experience leading hotel front office operations.
• Strong communication and leadership abilities.
• Organized, dependable and detail oriented.
• Familiarity with hotel systems and front office processes.

Responsibilities

• Oversee day-to-day hotel operations to ensure guest satisfaction and efficiency.
• Lead, coach, and support department managers and teams across operations.
• Monitor guest satisfaction and drive service-improvement initiatives.
• Address guest concerns promptly and professionally.
• Ensure compliance with policies, brand standards, safety rules, and procedures.
• Manage staffing, scheduling, development, and performance.
• Review reports, labor costs, revenues, and expenses to support goals.
• Coordinate with all departments for seamless service delivery.
• Support budgeting, forecasting, inventory, and cost-control efforts.
• Assist with recruitment, onboarding, and training; serve as MOD as scheduled.

Skills

Front office leadership

Communication

Leadership

Problem solving

Organized

Detail oriented

Hotel systems

Multitasking

Job description

You are a motivated hospitality leader with a passion for guest satisfaction, operational excellence, and team development. You understand how every department contributes to the guest experience and enjoy creating efficient processes that drive results. If you thrive in a fast-paced hotel environment and love leading teams to success, keep reading.

The Role

As the Hotel Operations Manager, you oversee the day-to-day operations of the hotel to ensure exceptional guest experiences, efficient performance, and adherence to company standards. You work closely with department leaders to support front office, housekeeping, food and beverage, maintenance, and guest services operations while fostering a culture of teamwork, accountability, and hospitality excellence.

What You Will Be Doing

• Oversee daily hotel operations to ensure exceptional guest service and operational efficiency
• Lead, coach, and support department managers and team members across hotel operations
• Monitor guest satisfaction scores and implement service improvement initiatives
• Address and resolve guest concerns promptly and professionally
• Ensure compliance with hotel policies, brand standards, safety regulations, and company procedures
• Manage staffing levels, scheduling, employee development, and performance management
• Review operational reports, labor costs, revenues, and expenses to support business goals
• Coordinate with all departments to ensure seamless communication and service delivery
• Monitor property appearance, cleanliness, maintenance, and overall guest experience standards
• Support budgeting, forecasting, inventory management, and cost-control initiatives
• Assist with recruitment, onboarding, and training programs
• Serve as Manager on Duty as scheduled, including evenings, weekends, and holidays
• Foster a positive, professional, and guest-focused work environment

Why You Will Love It Here

• Opportunity to lead hotel operations and make a direct impact on guest satisfaction
• Professional growth and advancement opportunities within hospitality leadership
• Collaborative and supportive team environment
• Dynamic workplace where every day brings new challenges and opportunities
• Ability to develop teams and drive operational success

Ready to Join the Team

If you are ready to lead hotel operations, inspire teams, and deliver outstanding guest experiences, we would love to meet you.

EOE

Qualifications

What Makes You You

• Previous hotel front office leadership experience required
• Strong communication, leadership, and problem solving skills
• Organized, dependable, and detail oriented
• Comfortable using hotel systems, reporting tools, and front office processes
• Able to multitask and maintain professionalism under pressure
• Passionate about hospitality and creating excellent guest experiences
• Flexible to work any shifts, including holidays and weekends.

Source: Dimension Hospitality