Hotel Operations Lead: Guest Experience & Team Leadership

HEI Hotels & Resorts; New York (NY); On-site; USD 62,000 - 63,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Savings Plan with matching funds

Vacation and sick leave

Job summary

A leading hotel management firm is looking for an Operations Manager in New York City. In this role, you will be responsible for meeting guest service standards, overseeing departmental operations, and ensuring staff efficiency. You will need at least 2 years of hotel experience, proficiency in PMS systems, and strong customer service skills. The position offers a competitive salary and comprehensive benefits including medical, dental, and 401(k) plans.

Qualifications

• A minimum of 2 years of hotel experience, ideally in a similar hotel environment.
• Proficient with Property Management System (PMS) and general computer literacy required.
• Able to manage multiple tasks effectively while maintaining attention to detail.

Responsibilities

• Ensure departmental efficiency while maintaining brand standards.
• Conduct staff meetings and guide employees to correct deficiencies.
• Resolve customer complaints to maintain high satisfaction levels.

Skills

Hotel management experience

PMS system proficiency

Customer service skills

Cash and credit transaction handling

Organizational skills

Knowledge of local attractions

Job description

A leading hotel management firm is looking for an Operations Manager in New York City. In this role, you will be responsible for meeting guest service standards, overseeing departmental operations, and ensuring staff efficiency. You will need at least 2 years of hotel experience, proficiency in PMS systems, and strong customer service skills. The position offers a competitive salary and comprehensive benefits including medical, dental, and 401(k) plans.