Hotel Operations Lead – Guest Experience & Growth

Extended Stay America; Peabody (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Medical Insurance

401(k) Savings Plan

Paid Time Off

Job summary

A leading hotel chain is seeking a Team Lead to assist in managing daily hotel operations. This role involves ensuring guest satisfaction, compliance with company policies, and supporting training initiatives. Ideal candidates will have prior hotel experience and possess leadership and organizational skills. The position supports the General Manager and is key in driving guest satisfaction and operational efficiency. Benefits include competitive wages, medical insurance, and a 401(k) savings plan.

Qualifications

• Prior hotel experience is required.
• Ability to manage and supervise 8 to 15 associates.
• Experience with property management systems is a plus.

Responsibilities

• Assist GM in managing hotel operations.
• Ensure guest satisfaction and compliance with company policies.
• Resolve guest service issues promptly.

Skills

Solid English skills

Comprehension of fundamental instructions

Organizational skills

Leadership skills

Education

High School Diploma or GED

Job description

A leading hotel chain is seeking a Team Lead to assist in managing daily hotel operations. This role involves ensuring guest satisfaction, compliance with company policies, and supporting training initiatives. Ideal candidates will have prior hotel experience and possess leadership and organizational skills. The position supports the General Manager and is key in driving guest satisfaction and operational efficiency. Benefits include competitive wages, medical insurance, and a 401(k) savings plan.