Housekeeping Ops Lead | Guest Experience & Team Growth

Wynn Resorts, Limited; Las Vegas (NV); On-site; USD 52,000 - 72,000; Full time

Job summary

Wynn Las Vegas, operated by Wynn Resorts, Limited, seeks an Assistant Manager to support daily housekeeping operations and uphold Wynn standards. You will lead staff, coach for guest satisfaction, and coordinate with maintenance and safety teams in a fast-paced, luxury hotel environment in Las Vegas.

The role requires strong leadership, excellent communication, and the ability to manage multiple priorities while delivering exceptional service to guests and colleagues.

Qualifications

• Must have leadership and guest-service focus.
• Experience managing multiple priorities and deadlines.
• Strong communication and feedback skills.
• Ability to coach and discipline staff effectively.
• Proficiency in MS Office and hotel systems.

Responsibilities

• Assist day-to-day operations to Wynn Las Vegas standards.
• Lead and develop housekeeping staff for guest satisfaction.
• Conduct pre-shifts and communicate with staff.
• Coordinate with maintenance and safety teams.
• Perform staff coaching, performance reviews, and training.
• Maintain cleanliness and appearance of guest rooms and areas.
• Address guest issues with professionalism and tact.
• Ensure tools and supplies are available to staff.

Skills

Leadership experience

Excellent communication

Problem solving

Organizational skills

Customer service

Under pressure

Education

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Excel

PowerPoint

Word

Opera

Kronos

HotSOS

MMS Agilysys

Lemaland

Levo2

Job description

Wynn Las Vegas, operated by Wynn Resorts, Limited, seeks an Assistant Manager to support daily housekeeping operations and uphold Wynn standards. You will lead staff, coach for guest satisfaction, and coordinate with maintenance and safety teams in a fast-paced, luxury hotel environment in Las Vegas.

The role requires strong leadership, excellent communication, and the ability to manage multiple priorities while delivering exceptional service to guests and colleagues.