Front Desk Leader — Guest Experience & Service

Ivy Hospitality; Lafayette (IN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

401(k) match

Paid time off

Bonus potential 25% quarterly earnings

Job summary

Ivy Hospitality seeks a Guest Services Manager to lead the front office, ensuring warm, personalized service and seamless guest experiences. You will supervise check-in/out, resolve guest concerns, and partner with housekeeping and food & beverage to maintain a polished lobby environment.

In this hands-on role, you will mentor front desk staff, monitor occupancy and revenue-related metrics, and uphold brand standards while delivering exceptional hospitality and staff development opportunities.

Qualifications

• Experience in front desk or hotel operations preferred.
• Strong leadership and communication abilities.
• Proficient with hotel front office technology.

Responsibilities

• Lead front office team to deliver seamless check-in/check-out.
• Resolve guest concerns promptly to ensure satisfaction.
• Greet guests professionally and maintain polished lobby.
• Manage reservations, room assignments, and guest requests.
• Coordinate with sales, housekeeping, and F&B teams.
• Train and develop front desk staff, conduct daily huddles.

Skills

Front desk operations

Guest service

Team leadership

Communication skills

Problem solving

Education

High school diploma or equivalent

Hospitality training

Tools

PMS software

Job description

Ivy Hospitality seeks a Guest Services Manager to lead the front office, ensuring warm, personalized service and seamless guest experiences. You will supervise check-in/out, resolve guest concerns, and partner with housekeeping and food & beverage to maintain a polished lobby environment.

In this hands-on role, you will mentor front desk staff, monitor occupancy and revenue-related metrics, and uphold brand standards while delivering exceptional hospitality and staff development opportunities.