Hotel Operations & Guest Experience Leader (AGM)

TownePlace Suites by Marriott - Intech Park

Indianapolis (IN)

On-site

USD 52,000 - 62,000

Full time

2 days ago

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Benefits offered by this job

Medical

Dental

Vision

FSA

HSA

Quarterly bonus

Life Insurance

AD&D

Disability

Pet Insurance

401(k) match

PTO

Job summary

Ivy Hospitality is seeking an Assistant General Manager in Indianapolis, IN to maximize hotel operations, guest satisfaction, and revenue. You will work with front desk, housekeeping, sales, and ops to deliver exceptional service and financial results.

The AGM will coach leaders, manage budgets, and uphold safety and company standards, while aligning with ownership goals and guest expectations.

Qualifications

High school diploma or equivalent required; hospitality or related fields preferred.
Budgeting, cost controls, and financial statement understanding.
Excellent verbal and written communication skills.
Professional and welcoming demeanor in guest interactions.
Knowledge of local area, hotel services, and facilities.
Ability to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

Direct and coordinate activities across front desk, housekeeping, reservations, guest service, security, and maintenance.
Maximize ADR and occupancy levels.
Collaborate with Sales and Operations to optimize performance.
Coach and train department leaders to improve service quality.
Understand budgets and staffing guidelines, implement cost-saving strategies.
Oversee safety programs and ensure compliance with regulations.
Participate in daily hotel operations meetings and contribute to strategy.