Hotel Operations Manager — Guest Experience Leader

Stonebridge Companies; Aurora (CO); Hybrid; USD 52,000 - 75,000; Full time

Job summary

Stonebridge Companies is seeking an Operations Manager for Hyatt House Anschutz Medical Campus in Aurora, CO. The role oversees front desk, reservations, and housekeeping to deliver exceptional guest experiences.

Responsibilities include ensuring prompt check-ins, handling guest concerns, maintaining room and public area quality, and coordinating with departments to optimize occupancy and service. Requires 2 years front desk experience and an associates degree in hospitality or related field.

Qualifications

• Two years of Front Desk experience in hospitality, with ability to manage high guest traffic.
• Associates Degree in hospitality management or related field preferred.
• Strong multitasking and organizational skills in a fast-paced environment.
• Proficiency with Microsoft Office and hotel PMS; excellent written and verbal communication.

Responsibilities

• Greet guests, check-in, and assign rooms promptly to create a strong first impression.
• Handle guest complaints professionally and resolve issues to maintain satisfaction.
• Oversee cleanliness and upkeep of guest rooms and public areas to meet quality standards.
• Maximize occupancy while following overbooking policies with reservations team.
• Coordinate front desk, housekeeping, and other departments for smooth operations.

Skills

Front Desk Experience

Multitasking

Communication Skills

Time Management

Conflict Resolution

Education

Associates Degree in hospitality management or related field

Tools

Microsoft Office Suite

Hotel Property Management System

Job description

Stonebridge Companies is seeking an Operations Manager for Hyatt House Anschutz Medical Campus in Aurora, CO. The role oversees front desk, reservations, and housekeeping to deliver exceptional guest experiences.

Responsibilities include ensuring prompt check-ins, handling guest concerns, maintaining room and public area quality, and coordinating with departments to optimize occupancy and service. Requires 2 years front desk experience and an associates degree in hospitality or related field.