Guest Experience Server

La Posada Hotel; Laredo (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

La Posada Hotel is seeking a Restaurant Server to deliver attentive, courteous dining service in the hotel's restaurant, lounge, or room service. You will take orders, serve food and beverages, and ensure guest satisfaction in a refined setting aligned with the brand standards.

The role requires 1–2 years in food and beverage service, and certifications such as a Food Handler’s or ServSafe. TX TABC or LA RVSP are required where applicable.

Qualifications

• Customer service skills and hospitality mindset are essential.
• Experience or knowledge in food and beverage service is valued.
• Strong organizational and communication skills to coordinate with kitchen and bar staff.

Responsibilities

• Greet guests warmly and guide them through the dining experience with professionalism and hospitality.
• Take accurate food and beverage orders and communicate them clearly to kitchen and bar staff.
• Serve meals and drinks promptly, ensuring proper presentation and guest satisfaction.
• Monitor tables and anticipate guest needs, offering refills, clearing dishes, and responding to requests.
• Maintain cleanliness and organization of dining areas, including resetting tables and restocking supplies.
• Process payments accurately and handle guest inquiries or concerns with grace and efficiency.
• Collaborate with team members to ensure smooth service during peak hours and special events.
• Uphold all health, safety, and alcohol service regulations.

Skills

Customer service

Food & beverage service

Hospitality professionalism

Education

Food Handler’s certificate or ServSafe certification

TABC TX or RVSP LA certification

Job description

La Posada Hotel is seeking a Restaurant Server to deliver attentive, courteous dining service in the hotel's restaurant, lounge, or room service. You will take orders, serve food and beverages, and ensure guest satisfaction in a refined setting aligned with the brand standards.

The role requires 1–2 years in food and beverage service, and certifications such as a Food Handler’s or ServSafe. TX TABC or LA RVSP are required where applicable.