Hotel Operations Lead & Guest Experience Champion

Superhost Hospitality Management LLC; Freys Hill (KY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental and vision

401(k)

Travel discounts

Wellness program

On-demand pay

Leadership development program

Culture Committee participation

Job summary

Superhost Hospitality TownePlace Inn/Fairfield Inn and Suites in Kentucky is seeking an Assistant General Manager. You will play a pivotal role in daily operations, overseeing front desk, housekeeping, and food services, while driving guest satisfaction and performance targets.

You will partner with the General Manager to implement policies, manage budgets, and develop teams. The role requires strong leadership, hospitality experience, and a commitment to delivering exceptional guest experiences

Qualifications

• Minimum leadership experience in hospitality management.
• Ability to oversee multiple departments (front desk, housekeeping, food service).
• Strong decision-making and problem-solving skills.
• Commitment to delivering excellent guest experiences.

Responsibilities

• Assist the General Manager in overseeing day-to-day operations and guest experiences.
• Manage and lead departments including front desk, housekeeping, and food services.
• Collaborate with department heads to optimize operations and exceed targets.
• Handle guest inquiries and special requests with professionalism and efficiency.
• Contribute to policies and procedures to boost efficiency and guest satisfaction.
• Assist in budget planning and financial management.

Skills

Leadership

Hotel management

Team motivation

Guest service orientation

Job description

Superhost Hospitality TownePlace Inn/Fairfield Inn and Suites in Kentucky is seeking an Assistant General Manager. You will play a pivotal role in daily operations, overseeing front desk, housekeeping, and food services, while driving guest satisfaction and performance targets.

You will partner with the General Manager to implement policies, manage budgets, and develop teams. The role requires strong leadership, hospitality experience, and a commitment to delivering exceptional guest experiences