Hands-On General Manager: Hotel Ops & Guest Experience

Newport Hospitality Group; Northern (KY); Hybrid; USD 90,000 - 160,000; Full time

Benefits offered by this job

Health/dental/vision

Paid time off

401(k)

DailyPay

Hotel discounts

Career development

Job summary

Newport Hospitality Group is seeking a hands-on General Manager in Northern Kentucky to lead hotel operations, inspire teams, and protect the bottom line.

You will oversee rooms, housekeeping, front office, engineering, and related departments, while maintaining Marriott brand standards and delivering exceptional guest experiences.

Join a team that values accountability, people development, and market leadership, with opportunities to build strong community relationships.

Qualifications

• Leads hotel operations and department leaders.
• Controls budgets, forecasts, and labor costs.
• Drives guest satisfaction and brand compliance.

Responsibilities

• Lead hotel operations across rooms, facilities, and front desk.
• Coach department heads and hotel associates.
• Review financial performance, forecasts, and expenses.
• Partner with Sales and Revenue Management to optimize occupancy and ADR.
• Maintain Marriott brand standards and safety policies.
• Build relationships with guests, ownership, and community partners.

Skills

Team leadership

P&L management

Guest satisfaction

Operations management

Strategic planning

Job description

Newport Hospitality Group is seeking a hands-on General Manager in Northern Kentucky to lead hotel operations, inspire teams, and protect the bottom line.

You will oversee rooms, housekeeping, front office, engineering, and related departments, while maintaining Marriott brand standards and delivering exceptional guest experiences.

Join a team that values accountability, people development, and market leadership, with opportunities to build strong community relationships.