Hotel Operations Lead - Guest Experience

Caesars Entertainment; Robinsonville (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Caesars Entertainment is seeking a Hotel Supervisor to lead our team and foster teamwork, employee morale, motivation and open communication. You will coach and develop employees, set expectations, and ensure the flow of information throughout the property.

The role emphasizes delivering premier service, assisting guests with information, daily operational analysis, staff training, safety, and adherence to hotel policies. You will assign work and respond professionally to guest needs.

Qualifications

• Two years of supervisory hospitality experience.
• Excellent customer service and public relations skills.
• Strong communication, organizational, and supervisory abilities.
• Ability to work a rotating shift with fluctuating days off.
• Ability to communicate effectively in English, verbally and in writing.

Responsibilities

• Ensures a maximum level of service and guest satisfaction throughout the hotel.
• Maintains knowledge of hotel, events, and local information to assist guests.
• Analyzes service and operations daily, providing feedback to departments.
• Ensures staff training with emphasis on delivering premier service.
• Ensures staff behavior and appearance comply with policies.
• Maintains a safe, secure, and comfortable environment for guests and employees.
• Oversees policy compliance and expedites special requests from the Front Desk.
• Writes performance evaluations for staff and Directs/Assigns work.

Skills

Supervisory experience

Customer service

Communication

Organizational skills

Shift flexibility

English proficiency

Education

High School Diploma or GED

Job description

Caesars Entertainment is seeking a Hotel Supervisor to lead our team and foster teamwork, employee morale, motivation and open communication. You will coach and develop employees, set expectations, and ensure the flow of information throughout the property.

The role emphasizes delivering premier service, assisting guests with information, daily operational analysis, staff training, safety, and adherence to hotel policies. You will assign work and respond professionally to guest needs.