Hotel Front Desk Shift Lead — Guest Experience & Team Coach

Caesars Entertainment; Stateline (NV); On-site; USD 45,000 - 65,000; Full time

Job summary

Caesars Entertainment in Stateline, NV is seeking a Front Desk Supervisor to manage the day-to-day operations of hotel front desk, ensuring guest satisfaction and smooth shift transitions.

The role focuses on mentoring staff, handling guest inquiries, coordinating staffing, and enforcing policies to uphold Caesars standards. College degree preferred; 2–3 years in front services; fluent English; multitasking required.

Qualifications

• College degree preferred, especially in Hotel or Institutional Management.
• 2–3 years in a Front Services position in a Hotel Services area.
• Literate and fluent in English.

Responsibilities

• Actively build and retain guest relations; mentor team to provide superior service.
• Hire, train, motivate, evaluate, and supervise personnel; coach for success and growth.
• Direct day-to-day shift operations to ensure guest experiences meet Caesars standards.
• Review staffing; adjust as needed; coordinate with lead staff for productivity and tiered services.
• Handle guest inquiries and complaints efficiently and tactfully.
• Administer policies for the Hotel Department and ensure adherence.
• Cover Front Desk duties as needed.
• Update procedures for promotions and inform team of changes.

Education

College degree preferred, especially in Hotel or Institutional Management

2 to 3 years in a Front Services position in a Hotel Services area

Literate and fluent in English

Job description

Caesars Entertainment in Stateline, NV is seeking a Front Desk Supervisor to manage the day-to-day operations of hotel front desk, ensuring guest satisfaction and smooth shift transitions.

The role focuses on mentoring staff, handling guest inquiries, coordinating staffing, and enforcing policies to uphold Caesars standards. College degree preferred; 2–3 years in front services; fluent English; multitasking required.