Senior Housekeeping Operations Manager

Caesars Entertainment; United States; On-site; USD 70,000 - 95,000; Full time

Job summary

Caesars Palace is seeking a Housekeeping Operations Manager to oversee daily housekeeping operations, uphold standards and strategic objectives, and drive guest satisfaction across the property.

You will lead a team, manage expenses, coordinate with HR for staffing and training, ensure compliance with policies, and maintain impeccable lobby and guest room appearances. This senior role requires strong leadership, excellent communication, and the ability to navigate a fast-paced luxury resort.

Qualifications

• Bachelor degree in Hotel Management or related field, or equivalent education and experience.
• At least 3 years of housekeeping experience in a major hotel/resort complex.
• Excellent customer service and leadership abilities.
• Effective English communication, both written and spoken.

Responsibilities

• Support with the operational functions within the department consistent with the strategic plan and vision for the department, the division and the property.
• Actively participate with monitoring daily productivity to produce both short-term and long-term profitability.
• Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes.
• Monitor Daily Count to ensure appropriate number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures.
• Ensure guest complaint resolution procedures are implemented within the view of the properties philosophy and service.
• Respond to notification of unusual events or circumstances requiring mid-level management attention.
• Inform senior hotel management of situations which require attention.
• Assist the Assistant Director with any tasks assigned.
• Maintain guest arrival/departure lines and the overall appearance of the lobby in order to provide a proper welcome statement to guests.
• Participate in hiring functions such as scheduling and conducting interviews, issuing job offers, and scheduling Property orientation.
• Work with the human resources department to ensure all service and regulatory related courses are completed in Insider Education and that all staff are fully compliant.
• Keep all public areas (casino, guest rooms, and front areas) in exceptional appearance conditions.
• Issue discipline and follow up with coaching.
• Perform all other job related duties as requested.

Skills

Customer service

Leadership

English proficiency

Team mentorship

Interpersonal skills

Education

Bachelor's in Hotel Management

Job description

Caesars Palace is seeking a Housekeeping Operations Manager to oversee daily housekeeping operations, uphold standards and strategic objectives, and drive guest satisfaction across the property.

You will lead a team, manage expenses, coordinate with HR for staffing and training, ensure compliance with policies, and maintain impeccable lobby and guest room appearances. This senior role requires strong leadership, excellent communication, and the ability to navigate a fast-paced luxury resort.