Hotel Operations Leader: Elevate Guest Experience & Team

Caesars Entertainment; Robinsonville (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

Caesars Entertainment’s Horseshoe Casino is seeking a dynamic hotel operations supervisor to lead front-line teams and uphold service excellence across hotel departments. You will coach staff, manage daily operations, and ensure guest satisfaction in a fast-paced environment.

The role requires a high school diploma or GED, 2+ years in hospitality supervision, and strong communication skills. A rotating shift schedule is expected, with focus on safety and exemplary guest service.

Qualifications

• Experience leading teams in hospitality or hotel operations.
• Strong customer service and public relations skills.
• Excellent written and verbal communication; able to supervise diverse staff.
• Ability to work rotating shifts and manage priorities.

Responsibilities

• Ensures a maximum level of service and satisfaction throughout the hotel.
• Maintains knowledge of hotel, community, and events to inform guests.
• Analyzes service and operations daily; provides feedback and direction.
• Ensures staff training with emphasis on detail for premier service levels.
• Ensures staff behavior and appearance comply with policies.
• Maintains a safe, secure, and comfortable environment for guests and employees.
• Ensures team members follow hotel policies and procedures.
• Expedites and oversees special requests from the Front Desk.
• Inspects and evaluates the physical condition of public areas.
• Submits management recommendations for maintenance issues.
• Responds to guests’ questions and concerns professionally.
• Inventories supplies and equipment; checks working condition.
• Directs/Assigns the work of employees.
• Coaches employees on work-related issues, including disciplinary action.
• Writes performance evaluations for each employee.
• Other responsibilities as assigned or required

Skills

Leadership

Customer service

Communication

Supervisory experience

Education

High School degree or GED

Job description

Caesars Entertainment’s Horseshoe Casino is seeking a dynamic hotel operations supervisor to lead front-line teams and uphold service excellence across hotel departments. You will coach staff, manage daily operations, and ensure guest satisfaction in a fast-paced environment.

The role requires a high school diploma or GED, 2+ years in hospitality supervision, and strong communication skills. A rotating shift schedule is expected, with focus on safety and exemplary guest service.