Hotel Shift Manager

Caesars Entertainment; Stateline (NV); On-site; USD 45,000 - 65,000; Full time

Job summary

Caesars Entertainment in Stateline, NV is seeking a Front Desk Supervisor to manage the day-to-day operations of hotel front desk, ensuring guest satisfaction and smooth shift transitions.

The role focuses on mentoring staff, handling guest inquiries, coordinating staffing, and enforcing policies to uphold Caesars standards. College degree preferred; 2–3 years in front services; fluent English; multitasking required.

Qualifications

• College degree preferred, especially in Hotel or Institutional Management.
• 2–3 years in a Front Services position in a Hotel Services area.
• Literate and fluent in English.

Responsibilities

• Actively build and retain guest relations; mentor team to provide superior service.
• Hire, train, motivate, evaluate, and supervise personnel; coach for success and growth.
• Direct day-to-day shift operations to ensure guest experiences meet Caesars standards.
• Review staffing; adjust as needed; coordinate with lead staff for productivity and tiered services.
• Handle guest inquiries and complaints efficiently and tactfully.
• Administer policies for the Hotel Department and ensure adherence.
• Cover Front Desk duties as needed.
• Update procedures for promotions and inform team of changes.

Education

College degree preferred, especially in Hotel or Institutional Management

2 to 3 years in a Front Services position in a Hotel Services area

Literate and fluent in English

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force and to effectively manage the shift operation of all Hotel Front Desk day-to-day operations.

How You Will Create the Extraordinary

• Responsible for actively building and retaining customer relations and acts as a mentor to team members in order to provide superior customer service.
• Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of team member skills.
• Directs the day-to-day operation of the shift to ensure each guest experiences a level of service and comfort meeting Caesars Entertainment standard.
• Reviews daily staffing requirements and makes adjustments. Confers with lead staff to ensure maximum guest service and productivity.Recognizes priority services for our tiered level guests.
• Handles all guest inquiries and complaints in an efficient, courteous and tactful manner.
• Administers policies and procedures pertaining to the Hotel Department and ensures adherence to these policies and procedures.
• Handles duties of the Front Desk operations as necessary.
• Recommends changes for assigned personnel, including hiring, promotion, demotion and release of personnel. Approves wage and salary adjustments for personnel within established guidelines. Approves regular vacation and recommends leaves of absence.
• Updates and sets procedures for new promotions and other data that relates to the Hotel Operation and properly informs all team members of new changes and programs.

What You Will Need

• College Degree preferred, especially in Hotel or Institutional Management
• 2 to 3 years in a Front Services position in a Hotel Services area
• Literate and fluent in English
• Ability to handle multiple tasks/duties simultaneously