Guest-Driven Security Supervisor & Team Leader

Caesars Entertainment; Atlantic City (NJ); On-site; USD 47,500 - 52,000; Full time

Job summary

Caesars Entertainment in Atlantic City is seeking a hospitality professional who can inspire teams with clear direction and a strong commitment to guest service. You will model outstanding service, coach colleagues, and ensure adherence to company standards and promotions.

This role emphasizes using guest feedback and data to drive improvements, addressing service breakdowns promptly and keeping the team informed about events and promotions.

Qualifications

• Demonstrates exceptional customer service skills aligned with brand standards.
• Leads and coaches team members to achieve service goals.

Responsibilities

• Demonstrates superior customer service and acts as a positive role model for employees.
• Addresses service breakdowns, uses feedback to improve guest satisfaction and communicates plans to the team.

Skills

Customer service excellence

Leadership and coaching

Job description

Caesars Entertainment in Atlantic City is seeking a hospitality professional who can inspire teams with clear direction and a strong commitment to guest service. You will model outstanding service, coach colleagues, and ensure adherence to company standards and promotions.

This role emphasizes using guest feedback and data to drive improvements, addressing service breakdowns promptly and keeping the team informed about events and promotions.