Team Lead, Guest Service & Coaching Excellence

Caesars Entertainment; Atlantic City (NJ); On-site; USD 28,000 - 39,000; Full time

Job summary

Caesars Entertainment in Atlantic City is seeking a hospitality team member who inspires others with clear direction and high energy. You will address guest service breakdowns, communicate team plans in buzz sessions, and drive improvements to guest satisfaction and brand standards.

The role emphasizes developing skilled employees, coaching for performance, and using data to implement service enhancements while ensuring compliance with company policies and regulatory requirements.

Qualifications

• Demonstrates superior customer service skills.
• Addresses service breakdowns and follows up to ensure guest satisfaction.
• Communicates plans and motivates team during meetings.

Responsibilities

• Inspires others with a clear direction and high level of commitment and energy in all endeavors.
• Continuously improves service by evaluating service breakdowns using guest feedback and data.
• Keeps team informed of promotions and events and enforces company policies and procedures.
• Coaches employees for improvement, provides ongoing feedback, and uses EOS data to improve the workplace.

Job description

Caesars Entertainment in Atlantic City is seeking a hospitality team member who inspires others with clear direction and high energy. You will address guest service breakdowns, communicate team plans in buzz sessions, and drive improvements to guest satisfaction and brand standards.

The role emphasizes developing skilled employees, coaching for performance, and using data to implement service enhancements while ensuring compliance with company policies and regulatory requirements.