Hotel Operations Lead — Assistant General Manager

J; Georgetown (TX); Presencial; USD 19.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full-time with benefits

401(k) available

Descripción de la vacante

J in Georgetown, TX, is seeking an Assistant General Manager to help oversee daily hotel operations, develop the team, and deliver consistently high-quality service to guests. This hands-on leadership role requires supervising front desk, housekeeping, and maintenance while ensuring safety, cleanliness, and occupancy readiness.

The AGM will oversee check-ins, guest inquiries, and billing processes, coordinate with departments, assist with hiring and onboarding, and step in as acting guest

Formación

• High school diploma or equivalent required.
• At least 1 year of experience in hotel operations, hospitality, or customer service preferred.
• Supervisory experience strongly preferred.
• Ability to read, write, and communicate clearly in English. Bilingual in Spanish a plus.
• Basic math and computer skills required.
• Strong leadership, decision-making, and customer service skills.
• Must be 18 years of age and legally authorized to work in the United States without visa sponsorship.
• Employment is subject to E-Verify verification.

Responsabilidades

• Provide daily supervision to front desk, housekeeping, custodial, and maintenance staff.
• Deliver excellent service by supporting check-ins, guest inquiries, and front desk operations.
• Inspect guest rooms and public areas for quality and readiness.
• Monitor cash handling and deposits at the front desk; ensure proper shift end procedures.
• Enforce safety, cleanliness, and Master Key policies to protect guests and staff.
• Lead guest incident responses and coordinate with security when needed.
• Oversee guest billing processes and ensure correct payment methods.
• Assist with hiring, onboarding, and training of new staff.
• Assign tasks and reinforce safety protocols; provide daily updates to the GM.

Conocimientos

Leadership

Customer service

Supervisory experience

Educación

High school diploma

Descripción del empleo

J in Georgetown, TX, is seeking an Assistant General Manager to help oversee daily hotel operations, develop the team, and deliver consistently high-quality service to guests. This hands-on leadership role requires supervising front desk, housekeeping, and maintenance while ensuring safety, cleanliness, and occupancy readiness.

The AGM will oversee check-ins, guest inquiries, and billing processes, coordinate with departments, assist with hiring and onboarding, and step in as acting guest