Hotel Operations Lead – Assistant General Manager

Maya Hospitality Group Inc; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Employee discounts

Medical, dental, and vision insurance

401(k) with company contributions

Paid time off

Job summary

Maya Hotels is seeking an Assistant General Manager to support the General Manager in overseeing hotel operations, maximize guest satisfaction, and drive financial success. The role emphasizes leadership, strategic planning, and top-brand collaboration.

Ideal candidates bring 2+ years in hotel management, a bachelor's in hospitality, and a proven track record in budgeting and guest relations. Join a fast-paced team offering growth, competitive compensation, and industry-leading training.

Qualifications

• Bachelor's degree in hospitality management or related field preferred.
• 2+ years of hotel management or supervisory experience; experience with major brands is a plus.
• Strong budgeting, forecasting, and revenue management skills.
• Passion for enhancing guest experiences and maintaining high service standards.

Responsibilities

• Assist the General Manager in developing, implementing, and monitoring financial and operational plans to maximize profitability.
• Make recommendations for capital improvements to enhance the hotel's assets and brand loyalty.
• Plan, assign work, and establish performance and development goals for team members.
• Provide mentoring, coaching, and regular feedback to improve performance and recognize achievements.
• Educate, train, and motivate staff, ensuring they have the market knowledge, tools, and resources to succeed.
• Oversee salary recommendations, disciplinary actions, and staffing decisions in compliance with company policies.
• Foster teamwork and quality service through effective communication with department heads.
• Lead by example and demonstrate Maya Hotels' core values.
• Interact with guests, clients, and key stakeholders, including travel industry representatives, local community leaders, and government officials.
• Ensure the highest level of guest satisfaction by maintaining quality service standards and amenities.

Skills

Leadership

Financial acumen

Guest relations

Strategic planning

Education

Bachelor's degree in hospitality management

Tools

PMS systems

Job description

Maya Hotels is seeking an Assistant General Manager to support the General Manager in overseeing hotel operations, maximize guest satisfaction, and drive financial success. The role emphasizes leadership, strategic planning, and top-brand collaboration.

Ideal candidates bring 2+ years in hotel management, a bachelor's in hospitality, and a proven track record in budgeting and guest relations. Join a fast-paced team offering growth, competitive compensation, and industry-leading training.