Assistant General Manager

Maya Hotels; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

100% Employer Paid Life Insurance

Voluntary Life and AD&D, STD, Accident

Retirement Savings: 401K with Employer

Employee Perks: hotel discounts

Paid Time Off (PTO)

Competitive salary and bonuses

Career growth opportunities

Supportive work environment

Brand exposure to top hotel names

Job summary

Maya Hotels is seeking an Assistant General Manager to support the General Manager in overseeing hotel operations, maximizing guest satisfaction, and ensuring financial success. If you thrive in a fast-paced environment and excel at team leadership, strategic planning, and guest service, this is the opportunity for you!

You will lead with integrity across departments, mentor staff, develop plans, and drive continuous improvement.

Qualifications

• Bachelor's degree in hospitality management, business, or related field.
• 2+ years of hotel management or supervisory experience.
• Experience with Hilton, IHG, or Marriott brands is a plus.
• Strong budgeting, forecasting, and revenue management skills.
• Leadership and people management capabilities.
• Excellent guest relations and communication skills.

Responsibilities

• Financial Leadership: Assist in developing, implementing, and monitoring financial and operational plans to maximize profitability.
• Team Development & Leadership: Plan, assign, and coach staff while managing performance and development.
• Guest Experience: Maintain high guest satisfaction by ensuring service standards and amenities.
• Operational Excellence & Responsible Practices: Ensure safety, promote sustainability, and engage with the local community.

Skills

Leadership

Financial acumen

Guest relations

Problem-solving

Community engagement

Flexibility

Education

Bachelor's degree in hospitality management, Business, or related field

Job description

Join Maya Hotels and Take the Next Step in Your Career!

Are you a hardworking and customer-focused leader with a passion for hospitality and operational excellence? At Maya Hotels, we are seeking an Assistant General Manager to support the General Manager in overseeing hotel operations, maximizing guest satisfaction, and providing financial success. If you thrive in a fast-paced environment and excel at team leadership, strategic planning and enjoy working with top hospitality brands, this is the opportunity for you!

Why Join Maya Hotels?

Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market.

Learn more about us at www.mayahotels.com .

What We Offer:

• Medical, Dental and Vision Insurance.
• 100% Employer Paid Life Insurance.
• Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance.
• Retirement Savings: 401K with Employer Contribution.
• Employee Perks: Employee Referral Program, hotel discounts, and more!
• Work-Life Balance: Paid Time Off (PTO).
• Competitive salary and performance-based bonuses.
• Career growth opportunities within the Maya Hotels family.
• A supportive and friendly work environment.
• The chance to work with ten well-respected hotel brands.

Job Description:

Essential Duties and Responsibilities:

Financial Leadership:

• Assist the General Manager in developing, implementing, and monitoring financial and operational plans to maximize profitability.
• Make recommendations for capital improvements to enhance the hotel's assets and brand loyalty.

Team Development & Leadership:

• Plan, assign work, and establish performance and development goals for team members.
• Provide mentoring, coaching, and regular feedback to improve performance and recognize achievements.
• Educate, train, and motivate staff, ensuring they have the market knowledge, tools, and resources to succeed.
• Oversee salary recommendations, disciplinary actions, and staffing decisions in compliance with company policies.
• Foster teamwork and quality service through effective communication with department heads.
• Lead by example and demonstrate Maya Hotels' core values.

Guest Experience:

• Interact with guests, clients, and key stakeholders, including travel industry representatives, local community leaders, and government officials.
• Ensure the highest level of guest satisfaction by maintaining quality service standards and amenities.

Operational Excellence & Responsible Business Practices:

• Ensure a safe and secure environment for guests, team members, and hotel assets in compliance with company and regulatory policies.
• Serve as a public relations representative, promoting the hotel and brand within the local community.
• Drive team engagement in community activities, business partnerships, and sustainability initiatives.
• Develop and implement environmentally conscious action plans to reduce the hotel's carbon footprint.
• Maintain a safe working environment, including hazard prevention, proper chemical use, and injury prevention.
• Support and promote hotel recycling and sustainability programs.

Education, Skills and Abilities:

• Education: Bachelor's degree in hospitality management, Business, or a related field preferred.
• Experience: 2+ years of hotel management or supervisory experience; experience with Hilton, IHG, or Marriott brands is a plus.
• Leadership & People Management: Proven ability to motivate, train, and lead a successful hospitality team.
• Financial Acumen: Strong budgeting, forecasting, and revenue management skills.
• Guest Relations: Passion for enhancing guest experiences and maintaining high service standards.
• Problem-Solving & Decision-Making: Ability to remain calm under pressure and resolve challenges efficiently.
• Community Engagement: Strong ability to represent the hotel in the local market and foster partnerships.
• Flexibility: Willingness to work varied schedules, including evenings, weekends, and holidays as needed.

Physical Requirements:

• Ability to stand and walk for extended periods during hotel inspections and guest interactions.
• Ability to lift and carry up to 25 lbs. occasionally (e.g., reports, supplies).
• Frequent bending, reaching, and handling office equipment.
• Comfortable working in a fast-paced hospitality environment with changing demands.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor.