Hotel General Manager: Lead Guest Experience & Growth

Holiday Inn Express & Suites Arpt-Belmont; Belmont (NC); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Fully paid life insurance

401(k) with company contribution

Hotel discounts

PTO

Bonus potential

Career growth opportunities

Supportive work environment

Job summary

Maya Hotels seeks a General Manager to oversee all aspects of hotel operations at the Belmont property. You will lead a high-performing team, drive financial performance, and elevate guest satisfaction across all departments.

Join Maya Hotels to shape a customer-focused culture, manage brand standards, and partner with corporate to maximize revenue while maintaining exceptional service levels.

Qualifications

• Bachelor’s degree in hospitality management, business, or related field preferred.
• 3+ years of hotel management experience.
• Experience with Hilton, IHG, or Marriott brands is a plus.

Responsibilities

• Lead all hotel operations and ensure brand standards.
• Develop annual budgets and strategic plans to maximize profitability.
• Drive guest satisfaction through service excellence and engagement.
• Mentor and develop the hotel leadership team.
• Oversee HR processes, staffing, and performance management.
• Collaborate with brands and corporate to optimize revenue channels.
• Represent Maya Hotels in the local market and community.
• Ensure safety, compliance, and sustainability initiatives.

Skills

Leadership

Financial acumen

Guest relations

Problem solving

Community engagement

Flexibility

Education

Bachelor's degree in hospitality management

Job description

Maya Hotels seeks a General Manager to oversee all aspects of hotel operations at the Belmont property. You will lead a high-performing team, drive financial performance, and elevate guest satisfaction across all departments.

Join Maya Hotels to shape a customer-focused culture, manage brand standards, and partner with corporate to maximize revenue while maintaining exceptional service levels.