Hospitality Operations Leader: Guest Experience

MHG Parent Account; Avon (IN); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Employee Referral Program

Bonus Program

Merit Increase

Paid Vacation

Flex Days

401k with Employer Contribution

Medical, Dental, Vision

Life Insurance

Long-term/Short-term Disability

Accident Insurance

Critical Insurance

Job summary

MHG Hotels LLC is seeking an Operations Manager to assist the General Manager in running day-to-day hotel operations and staff management. You will ensure service standards, handle guest issues, and drive revenue through optimal room yield and guest satisfaction.

The role requires hotel management experience, a hospitality mindset, and strong leadership. Benefits include competitive salary and comprehensive perks within a collaborative team environment.

Qualifications

• Experience in hotel operations and guest services required.
• Proven leadership abilities and team management skills.
• Strong communication and interpersonal skills essential.
• Ability to manage budgets and contribute to revenue goals.

Responsibilities

• Assist the General Manager in all aspects of hotel operations and staff management.
• Ensure compliance with SOPs, policies, procedures, and service standards.
• Handle guest complaints and oversee service recovery.
• Help manage budget and achieve revenue and guest-satisfaction goals.
• Develop short- and long-term goals for performance improvement.
• Lead by example with clear communication and teamwork.

Skills

Leadership

Customer service

Communication skills

Team motivation

Problem solving

Empathy

Hospitality mindset

Education

Hospitality degree (preferred)

Job description

MHG Hotels LLC is seeking an Operations Manager to assist the General Manager in running day-to-day hotel operations and staff management. You will ensure service standards, handle guest issues, and drive revenue through optimal room yield and guest satisfaction.

The role requires hotel management experience, a hospitality mindset, and strong leadership. Benefits include competitive salary and comprehensive perks within a collaborative team environment.