Hotel Operations & Guest Experience Leader

Circa Las Vegas; Las Vegas, Northern (NV, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Circa Las Vegas is seeking a Hotel Supervisor to report to the Hotel Manager and Hotel Director. The role focuses on ensuring guest satisfaction, coordinating schedules, and maintaining effective hotel operations across front desk and related departments.

The ideal candidate will have supervisory experience in hotel operations, strong communication skills, and proficiency with MS Word/Outlook/Excel; AS400 experience is a plus.

Qualifications

• Excellent communication skills (verbal and written).
• Must be computer literate with MS Word, Outlook, and Excel. AS400 is a plus.
• Strong interpersonal communication and the ability to work under pressure.
• Ability to listen, speak clearly and coordinate with hotel departments.
• Must be 21+ and able to work in a smoke-filled environment.

Responsibilities

• Counsel, guide, train and instruct hotel staff in their duties.
• Coordinate with sales/marketing to maximize room occupancy.
• Oversee day-to-day hotel operations, including staff schedules.
• Maintain department procedures and ensure proper staffing for peak hours.
• Supervise front desk systems and implement necessary changes.
• Recognize frequent guests and maintain guest relations.
• Communicate across shifts and departments; distribute daily updates.
• Handle guest and employee complaints promptly and professionally.
• Assist Hotel Manager with forecasts and departmental reports.

Skills

Communication skills

Interpersonal skills

MS Word/Outlook/Excel

AS400

English proficiency

Education

High School diploma or equivalent

English proficiency

Tools

AS400

MS Office

Job description

Circa Las Vegas is seeking a Hotel Supervisor to report to the Hotel Manager and Hotel Director. The role focuses on ensuring guest satisfaction, coordinating schedules, and maintaining effective hotel operations across front desk and related departments.

The ideal candidate will have supervisory experience in hotel operations, strong communication skills, and proficiency with MS Word/Outlook/Excel; AS400 experience is a plus.