Hotel Operations Leader: Elevate Front Desk Experience

MGM Resorts International; Las Vegas, Northern (NV, KY); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Wellness program

Employee discounts

Free meals

Free parking

Health & income protection

Development programs

Job summary

MGM Resorts International is seeking a Hotel Operations Manager for The Cosmopolitan in Las Vegas. You will support the Senior Hotel Manager, lead the front desk team, and drive guest satisfaction and financial performance aligned with MGM standards.

You will oversee strategic initiatives, staff coaching, and daily front desk operations to ensure seamless guest experiences in a high-energy entertainment property environment.

Qualifications

• Requires strong leadership and guest-service focus.
• Experience managing front desk teams and guest flows.
• Proven ability to coach and develop staff.

Responsibilities

• Lead the front desk team to meet service standards.
• Partner with Hotel Strategy CoE to implement initiatives.
• Drive customer satisfaction and guest experience at the property.

Skills

Leadership

Front desk leadership

Customer service

Staff coaching

Labor management

Tools

Opera PMS

Job description

MGM Resorts International is seeking a Hotel Operations Manager for The Cosmopolitan in Las Vegas. You will support the Senior Hotel Manager, lead the front desk team, and drive guest satisfaction and financial performance aligned with MGM standards.

You will oversee strategic initiatives, staff coaching, and daily front desk operations to ensure seamless guest experiences in a high-energy entertainment property environment.