Hotel General Manager: Guest Experience & Team Leadership

Extended Stay America; Cleveland (OH); On-site; USD 65,000 - 110,000; Full time

Job summary

Extended Stay America in Cleveland, OH is seeking a Hotel General Manager responsible for delivering guest satisfaction, managing associates, and meeting financial goals while upholding ESA brand standards.

You will lead daily operations, drive a positive work environment, recruit and train staff, and ensure the property is maintained to the highest quality. This role requires strategic oversight and hands-on leadership.

Qualifications

• Minimum three years hospitality management experience or related field.
• Customer experience is essential and driving guest satisfaction.
• Experience with hotel brand standards and operations is preferred.

Responsibilities

• Oversee guest satisfaction and overall guest experience.
• Lead and train hotel staff, ensuring adherence to brand standards.
• Manage rooms, housekeeping, and facilities to maintain Guest Ready status.
• Control labor costs and budget within company policies.
• Coordinate with district management to improve performance.

Skills

Leadership

Customer Service

English Proficiency

Team Management

Communication

Education

Two-year degree preferred

Tools

MS Office

Job description

Extended Stay America in Cleveland, OH is seeking a Hotel General Manager responsible for delivering guest satisfaction, managing associates, and meeting financial goals while upholding ESA brand standards.

You will lead daily operations, drive a positive work environment, recruit and train staff, and ensure the property is maintained to the highest quality. This role requires strategic oversight and hands-on leadership.