Hotel Operations & Guest Experience Leader

OCI Hospitality; Bristol (VA); On-site; USD 90,000 - 150,000; Full time

Job summary

OCI Hospitality is seeking a General Manager for our Bristol, VA hotel to lead all day-to-day operations and ensure excellent guest experiences. You will supervise staffing, manage budgets, forecast revenue, and align sales and marketing initiatives with brand standards.

The role requires strong leadership, financial acumen, and a visible presence in the community to promote guest satisfaction and operational excellence.

Responsibilities

• Develops, coordinates and implements all day-to-day operations of the hotel
• Directs efforts related to team member staffing including recruitment, orientation, training & development, scheduling, counseling, performance management, and other team member relations issues
• Maintains personal connections with guests, clients and community organizations
• Prepares annual operating budget to include a sales, marketing and revenue management plan
• Analyzes financial performance by comparing actual performance to planned performance, identifying variances, and initiating corrective action

Job description

OCI Hospitality is seeking a General Manager for our Bristol, VA hotel to lead all day-to-day operations and ensure excellent guest experiences. You will supervise staffing, manage budgets, forecast revenue, and align sales and marketing initiatives with brand standards.

The role requires strong leadership, financial acumen, and a visible presence in the community to promote guest satisfaction and operational excellence.