Hotel Operations & Guest Experience Lead

Extended Stay America; San Carlos (CA); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program

Employee Perks Program discounts

Job summary

Extended Stay America in San Carlos, CA seeks a Team Lead to support the General Manager in daily hotel operations, driving key performance indicators and 100% guest satisfaction.

You will assist with training, budgeting, safety compliance and guest issue resolution, and you may assume GM responsibilities when needed. The role emphasizes service excellence, teamwork and adherence to brand standards to maximize revenue and profitability.

Qualifications

• Experience in hotel operations management.
• Strong guest service mindset and problem solving.
• Ability to manage budgets and inventory.

Responsibilities

• Lead hotel operations to improve KPI and guest satisfaction.
• Assist GM in driving revenue, cost control, and guest satisfaction.
• Train associates on brand standards.
• Enforce company policies and safety procedures.
• Assist with inventory, purchasing and vendor management.
• Resolve guest issues and escalate when needed.
• Demonstrate professional service culture.
• Provide front desk coverage and other duties as needed.

Skills

Guest service

Leadership

Training

Policy compliance

Budget monitoring

Job description

Extended Stay America in San Carlos, CA seeks a Team Lead to support the General Manager in daily hotel operations, driving key performance indicators and 100% guest satisfaction.

You will assist with training, budgeting, safety compliance and guest issue resolution, and you may assume GM responsibilities when needed. The role emphasizes service excellence, teamwork and adherence to brand standards to maximize revenue and profitability.