Hotel Operations & Guest Experience Lead

Martin Resorts, Inc.; Norfolk (VA); Hybrid; USD 65,000 - 75,000; Full time

Job summary

Peregrine Hospitality is seeking an Assistant General Manager to support the General Manager in delivering exceptional hotel operations in Norfolk, VA. The AGM will direct Front Office, Housekeeping, Maintenance, Banquets, and Food & Beverage while upholding brand standards and financial discipline.

The role emphasizes staff development, guest satisfaction, and proactive problem solving, with a focus on teamwork and consistent service excellence.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum 3 years in hotel management; Marriott experience preferred.
• Ability to work flexible shifts.
• Excellent communication and leadership abilities.

Responsibilities

• Oversee daily operation of all hotel departments.
• Ensure brand standards and service quality.
• Review financial statements and control costs.
• Lead staffing, scheduling, and team development.
• Maintain OSHA compliance and safe work environment.
• Foster guest relations and handle guest concerns.

Skills

Leadership skills

Communication skills

Customer service

Organizational skills

Staff coaching

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Peregrine Hospitality is seeking an Assistant General Manager to support the General Manager in delivering exceptional hotel operations in Norfolk, VA. The AGM will direct Front Office, Housekeeping, Maintenance, Banquets, and Food & Beverage while upholding brand standards and financial discipline.

The role emphasizes staff development, guest satisfaction, and proactive problem solving, with a focus on teamwork and consistent service excellence.