Dynamic Hospitality Leader: Guest Experience & Ops

Paycom - ATS; Norfolk (VA); On-site; USD 30,000 - 33,000; Full time

Job summary

Wyndham Garden Downtown Norfolk is seeking an Assistant General Manager to lead daily hotel operations and elevate guest experiences. The role partners with the General Manager to drive performance, coach teams, manage finances, and maintain high standards across departments.

You’ll oversee front desk, housekeeping, F&B, and sales, while ensuring safety, budget control, and exceptional service. A strong hospitality leader with 5+ years of hotel management fit will thrive here.

Qualifications

• 5+ years of hotel management experience.
• Strong communication skills in writing and speaking.
• Collaborative spirit and team leadership.
• Comfort with technology and hotel systems.
• Understanding of hospitality operations and finances.

Responsibilities

• Lead and inspire hotel teams through training, scheduling, coaching, and celebrations.
• Oversee operations across front desk, housekeeping, food & beverage, sales, and more.
• Analyze daily postings, revenue reports, Budgets, AR, and cost controls.
• Enhance guest experience by addressing feedback and resolving issues.
• Engage in local events and client meetings to promote the property.
• Ensure safety and maintenance through regular inspections and proactive problem-solving.
• Be the in-house encyclopedia for rates, amenities, arrivals, and group bookings.

Skills

Hotel management

Operations management

Communication skills

Team building

Financial awareness

Tools

Microsoft Office

Hotel systems

Job description

Wyndham Garden Downtown Norfolk is seeking an Assistant General Manager to lead daily hotel operations and elevate guest experiences. The role partners with the General Manager to drive performance, coach teams, manage finances, and maintain high standards across departments.

You’ll oversee front desk, housekeeping, F&B, and sales, while ensuring safety, budget control, and exceptional service. A strong hospitality leader with 5+ years of hotel management fit will thrive here.